Signifyd is looking for a Customer Marketing Manager to help identify, nurture, and amplify the voices and experiences of our most passionate clients. 

In this role, you will design, launch and optimize strategic customer programs, while also building systems to grow and activate our customer community. You will develop long-lasting, mutually beneficial relationships with customers so they become enthusiastic participants in Signifyd’s advocacy program. You will understand each customer’s unique priorities and goals to match them with the most relevant and rewarding opportunities. You’ll be a key partner to multiple internal teams, working in lockstep with them to source key customers that can support reference calls, case studies, blog posts, speaking opportunities, and more. 

This role will liaise heavily with the product marketing team / support the integration of customer voice into product collateral. You will forge and deepen strategic relationships with customers, leveraging these partnerships to create a rich pipeline of customer content. You are able to identify and articulate product benefits and create compelling customer-centric use cases (including framing customer stories and mapping them to needs, feature and benefit language) to demonstrate the value of our solutions. You are an excellent writer and presenter, with the marketing acumen to translate your expertise into compelling content across multiple channels.  

The Customer Marketing Manager will report to the Director of Customer Marketing at Signifyd.

WHAT YOU’LL BE WORKING ON:

• Support customer marketing led hero programs – Such as Signifyd’s ‘Most Influential in Ecommerce’ awards, FLOW Summit, virtual community events, customer gifting programs, and more!
• Act as the liaison between customers and internal teams to develop marketing and sales assets, including case studies, customer videos, testimonials, quotes and other customer-centric materials. 
• Grow and maintain our customer reference program, ensuring support for new business deals 
• Identify and match customer advocates for participation in case studies, testimonials, events, awards, analyst relation activities and campaigns
• Drive brand reputation on 3rd party review sites such as G2 and the Shopify app store
• Own and execute customer announcements and communications, including the monthly customer newsletter  
• Track and communicate key performance metrics on customer advocacy initiatives and leverage performance metrics to optimize outcomes of each program.
• Ability to grasp and distill complex technical concepts of B2B products and solutions

A LITTLE BIT ABOUT YOU:

• 5+ years of marketing experience, in a B2B setting; 2+ years of Customer marketing experience required
• Experience writing customer success stories, case studies, and use case development – Strong writing skills are a requirement!
• Strong interpersonal skills and demonstrated success in developing relationships with customers, product, CS, Sales and other cross-functional teams
• Experience and comfort with using data analytics to demonstrate the effectiveness of customer marketing activities
• Self-starter with excellent organizational skills who can drive projects from start to finish
• Strong attention to detail and work ethic
• Experience with Salesforce, Marketo, Planhat, Orbiit (or similar tools) a plus.

#LI-Remote

Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The post Customer Marketing Manager appeared first on Signifyd.

As the Risk Analyst, you will join a team of talented and dedicated fraud experts who play a pivotal role in fighting fraud and helping our customers succeed. Your work will make a big impact in advancing payment risk decisioning to the next level. The right candidate is an experienced fraud fighter with a love for learning, problem solving, and not afraid of a challenge. They enjoy being part of a close knit team and working on multiple projects simultaneously without compromising quality. 

Responsibilities:

• Perform investigations of irregular trends and behavior patterns associated with potentially fraudulent or suspicious activity.
• Identify fraud trends, document and communicate findings, and assist in the development and implementation of new fraud prevention strategies
• Analyze chargeback data and determine root cause to help identify early warning risk indicators in future transactions
• Support Risk Operations process and tool improvements
• Assist our Sales and Customer Success teams by providing fraud insights to help promote customer engagement 
• Communicate with internal/external stakeholders

Requirements:

• Bilingual with business proficiency in English
• 2+ years of ecommerce payment risk management experience 
• Familiarity with third-party industry risk management tools (Lexis / Nexis, PIPL, Ekata, etc.) 
• Knowledge of ecommerce and payments ecosystem in LATAM
• Experience with data query and reporting tools (Looker, Tableau, Splunk, etc.) and analysis skills including: working with large datasets, recognizing and interpreting data trends, and using data to influence decisions
• Solid knowledge of Card Not Present (CNP) environment
• Ability to work independently and seamlessly switch between various projects and tasks as priorities change
• Strong communication skills with internal and external stakeholders
• Flexibility to work weekends and holidays

Desirable Skills:

• Data analytics and end user software
• VBA/SQL/Python
• Jira 

Benefits in Mexico:

• 4-day workweek
• Health, Dental & Vision Insurance
• Life Insurance of 24 months salary
• Annual Performance Bonus
• Christmas Bonus of 1 Month’s Salary
• Food Vouchers
• Stock Options
• Paid Parental Leave
• Flexible Work Arrangements
• Telework Stipend for Home Internet
• 12 Paid Vacation Days with 85% Vacation Premiums
• Paid Holidays
• Company Social Events
• Signifyd Swag
• Dedicated learning budget through Learnerbly
• On-Demand Therapy for all employees & their dependents

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Please apply in English 

#LI-Remote

The post Risk Analyst appeared first on Signifyd.

You’ll join a team working towards minimizing losses, maximizing revenue, and mitigating fraud and credit risk for our customers. You will be using your excellent skills in research and investigation to recover funds while working with various processors and financial institutions to reverse chargeback cases.

This is a high-impact role that offers tremendous opportunities for growth, learning, and leadership.

What You’ll Do:

• Work independently and with your team to help achieve the overall goals of the department.
• With minimal supervision and guidance, conduct high-quality research and in-depth analysis on credit card chargebacks to investigate for criminal or buyer fraud.
• Review and process merchant reimbursement requests in line with Signifyd’s coverage policies. 
• Minimize potential losses by making decisions on chargeback cases, identifying friendly fraud cases, and disputing such chargebacks to recover funds and prevent the recurrence of bad buyer behavior.
• Gather evidence from various data sources from both internal and third-party sources to prove the validity of the transaction.
• Outreach with customers, banks, processors and internal and external stakeholders to scale and optimize processes.
• Collaborate in the identification and reporting of issues impacting the department.
• Once upskilled in our process you will complete quality assurance, along with other administrative tasks. 
• Work closely with cross-functional teams such as customer success, product, and finance teams.

Requirements:

• Fluent in Spanish and English 
• Minimum of 2 years of experience in chargeback analysis and fraud prevention within the LATAM payments market.
• Knowledge of card networks’ regulations (Visa, Mastercard, American Express, and Discover) for both merchants and consumers
• Strong problem-solving, change management, and analytical skills 
• Must possess a high level of computer skills to effectively use multiple systems, with advanced knowledge in G-Suite and strong research skills
• Highly professional with a willingness to adapt to a constantly changing, customer focussed work environment while maintaining strict adherence to Signifyd’s Security and Privacy policies
• Ability to maintain confidentiality whilst exercising discretion and professionalism with sensitive information
• Excellent time management skills with the ability to prioritize, multi-task, or work flexible hours when necessary
• Exceptional attention to detail, and strong problem-solving skills.
• A team-player mentality and a proactive attitude, with the ability to collaborate effectively within a team and independently.

Highly Desired:

• Experience using a variety of payment platforms or processors (Stripe, PagBrasil, eGlobal, eBanx, DLocal, PayPal, Adyen, etc.)
• Excel expert
• Knowledge and experience using SQL and designing dashboards in Looker
• Fluent in Portuguese

#LI-Remote

Benefits in Mexico:

• 4-day workweek
• Health, Dental & Vision Insurance
• Life Insurance of 24 months salary
• Annual Performance Bonus
• Christmas Bonus of 1 Month’s Salary
• Food Vouchers
• Stock Options
• Paid Parental Leave
• Flexible Work Arrangements
• Telework Stipend for Home Internet
• 12 Paid Vacation Days with 85% Vacation Premiums
• Paid Holidays
• Company Social Events
• Signifyd Swag
• Dedicated learning budget through Learnerbly
• On-Demand Therapy for all employees & their dependents

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The post Chargeback Analyst (Mexico) appeared first on Signifyd.

Responsibilities:

• Own and optimize all deal desk and proposal processes at Signifyd.  This includes reviewing, synthesizing, and providing additional insight based on deal desk submissions from the sales team to ensure the Deal Desk committee can make informed decisions during weekly meetings.
• Provide deal structuring guidance (including on pricing, product bundling, contract terms, etc.) and commercial alternatives to GTM teams to help secure mutually beneficial deals for both Signifyd and its customers
• Work cross-functionally with Sales, Legal, Finance, Data Science, Implementations, and Customer Success teams to win large strategic deals in the seven figures annual revenue range
• Improve and automate system and processes to minimize sales cycle time and maximize revenue/profitability
• Develop and manage process for registrations, vendor forms, due diligence requests and other ad hoc requests
• Coordinate activities of other RFX Team members and key process stakeholders (sales, legal, pricing, etc.) to ensure adherence to process schedules and completion of work plans and tasks
• Manage RFX and vendor onboarding content review process engaging with SMEs to ensure response libraries are up to date. 
• Meet with cross-functional stakeholders to better understand the nuances within product/process updates to ensure sales and deal desk team members have up-to-date guidance as a part of the deal desk and RFX processes. 

Qualifications:

• 5+ years of experience in Deal Desk, Sales/Revenue Operations, or Proposal Management, working closely with high-performing Sales teams
• 2+ years of experience with Configure, Price, Quote (CPQ) software
• 2+ years of experience with RFX software (RFPIO, Loopio etc)
• Team-first mentality with experience working cross-functionally with Sales, Legal, Finance, Data Science, Implementations, and Customer Success teams
• Experience in eCommerce, payments, fraud, or fintech is preferred
• Proficiency in contract management software (e.g. Ironclad)
• Proficiency in Salesforce or other CRM software
• Analytical capabilities in Microsoft Excel or Google Sheets
• Strong verbal and written communication skills
• Self-starter with an ability to multi-task in an ambiguous and faced-paced environment

#LI-Remote

Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• Mental wellbeing resources
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag 

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The post Deal Desk & Proposal Manager appeared first on Signifyd.

As the Risk Analyst, you will join a team of talented and dedicated fraud experts who play a pivotal role in fighting fraud and helping our customers succeed. Your work will make a big impact in advancing payment risk decisioning to the next level. The right candidate is an experienced fraud fighter with a love for learning, problem solving, and not afraid of a challenge. They enjoy being part of a close knit team and working on multiple projects simultaneously without compromising quality. 

Responsibilities:

• Perform investigations of irregular trends and behavior patterns associated with potentially fraudulent or suspicious activity.
• Identify fraud trends, document and communicate findings, and assist in the development and implementation of new fraud prevention strategies
• Analyze chargeback data and determine root cause to help identify early warning risk indicators in future transactions
• Support Risk Operations process and tool improvements
• Assist our Sales and Customer Success teams by providing fraud insights to help promote customer engagement 
• Communicate with internal/external stakeholders

Requirements:

• Bilingual with business proficiency in English
• 2+ years of ecommerce payment risk management experience 
• Familiarity with third-party industry risk management tools (Lexis / Nexis, PIPL, Ekata, etc.) 
• Knowledge of ecommerce and payments ecosystem in LATAM
• Experience with data query and reporting tools (Looker, Tableau, Splunk, etc.) and analysis skills including: working with large datasets, recognizing and interpreting data trends, and using data to influence decisions
• Solid knowledge of Card Not Present (CNP) environment
• Ability to work independently and seamlessly switch between various projects and tasks as priorities change
• Strong communication skills with internal and external stakeholders
• Flexibility to work weekends and holidays

Desirable Skills:

• Data analytics and end user software
• VBA/SQL/Python
• Jira 

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

Please apply in English 

#LI-Remote

The post Risk Analyst appeared first on Signifyd.

This is a senior position, expected to routinely interact with C-level decision makers both internally, and with prospective new clients.  If you have experience in a role that combines sales, consulting, strategic thinking, and business analysis, and thrive in front of customers, please consider this role.  

We are seeking highly creative problem-solvers who can develop and clearly communicate novel business solutions to complex business needs.  To do this you enjoy putting ideas into digestible materials to move the business of ecommerce forward.  The ideal candidate will comprehend the nuances of the Signifyd platform and close the feedback loop to our product and marketing teams in order to continuously improve our own business while helping others grow theirs.  

You will collaborate with CFOs, CMOs, ecommerce leaders and fraud and risk experts. Clear communication and strong relationship building skills are required, with the ability to build on ideas in real time.  You’ll manage the deal process and lead a multidisciplinary team of Signifyers and will be responsible for driving business activities that result in successful deployments of our platform. 

What You’ll Do:

• Develop, implement, and execute the vision, framework, and strategy to consistently acquire and grow new strategic customers across top strategic accounts, most of which manage business globally
• Work directly with potential clients at the highest levels, demonstrating a consultative approach to solving their problems 
• This is a hands-on, direct selling role where you will lead a set of cross-functional, matrixed team members to orchestrate winning partnerships to exceed revenue targets.
• Create and articulate compelling value propositions around the Signifyd solution
• Provide strategic direction and critical thinking as we continue to expand globally 
• Partner closely with Business Development, Solutions Engineering, Product, Finance, Customer Success, Data Science, Legal and other groups as needed to drive internal alignment 

Qualifications:

• We are looking for 8+ years of B2B experience managing end-to-end sales cycles, preferably in the e-commerce, risk, or fraud space
• Experience creating, building, scaling, and leading a strategic sales process within a complex and diverse SaaS company
• Influential thinker, communicator, and SaaS thought leader who gains buy in from  others in sensitive situations across all channels, mediums, and cultures
• Demonstrated indirect leadership experience, enabling a cross functional group to propel a growing initiative forward
• Prior experience in a role that requires rigorous business analytics and/or strategic thought (consulting, finance, business analysis, etc.) or experience in a technical role (Solutions/Sales Engineer, Product Manager, etc.) 
• Demonstrated success owning significant outcomes for an organization

#LI-Remote

Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

The post Strategic Account Executive appeared first on Signifyd.

In this role, you will use data and your strong business knowledge to supply strategic decision making and performance optimization in the risk operations of our rapidly growing business. Members of the Risk Intelligence team are tasked with identifying and tackling emerging threats and trends in payment abuse. They use technical know-how, excellent problem-solving skills, and business insights to protect our customers.

You should demonstrate superior analytical skills, excellent organizational habits, and the ability to clearly communicate and present information to key stakeholders. You will work closely with our leadership to create meaningful KPIs, as well as provide the detailed analysis that drives critical decision making, and improvements to the trust and operational success of the business.

At Signifyd, you will be part of a purpose-driven company dedicated to creating a dynamic and versatile work environment. Risk Intelligence is an integral part of our growing organization that values neighborly collaboration, passion, and inventiveness. 

Here’s more of what you will get to do:

• Analyze unwanted user behavior and activity related to account and payment activities through the effective use of data.
• Find trends, correlation, and patterns in complicated datasets via data mining, trend identification, root cause analysis, statistical analysis, and impact assessment.
• Innovate and implement new ways to countermeasure transactional risk by defining, optimizing, and organizing risk tools to restrict questionable activity.
• Responsible for the design, development and management of real-time fraud rules directly in collaboration with relevant teams.
• Communicate risk trends and mitigation results via weekly reports, ad hoc write-ups, and direct engagement with stakeholders at all levels throughout the organization. 
• Design and deploy systematic anomaly detection alerts that help spot fraud in real time.  You’ll work in collaboration with relevant teams to identify and alert against live threats in our network.
• Collaborate with Data Science to ideate and evaluate new feature proposals in an effort to strengthen model performance.
• Develop a deep understanding of how existing metrics are calculated, and ensure metrics source data is reliable and measures our effectiveness at combating risk issues.
• Lead moderate complexity projects in collaboration with Customer Success, Data Science, Product and other stakeholders to prioritize issue resolution and establish and maintain an operating rhythm and accountability.
• Support the Risk Intelligence team with creating meaningful goals, KPIs, key planning, and operational asks.

Requirements and Qualifications:

• 2+ years of experience in a fast-paced eCommerce Fraud/Risk or related role
• 3+ years experience in a Data Analytics or related quantitative analytical role
• 2+ years of Python experience and the ability to independently build custom tools from scratch to streamline risk detection infrastructure and workflows
• Experience  working in a Jupyter/DataBricks/IntelliJ/ VsCode or equivalent environment
• Highly skilled at writing SQL to query relational databases.
• Advanced abilities with data visualization in Looker or equivalent business intelligence tools 
• Proven analytical skills and ability to define & clearly articulate success by metrics and data-driven measurements
• Extremely focused on data and analytics to solve problems and have a track record of driving results through continuous improvement

You’ll thrive in this role if you:

Have Strong Communication Skills

• Proven ability to effectively communicate complex data and analysis to a wide range of both technical and non-technical stakeholders
• Comfortable dealing with ambiguity, making assumptions, drawing conclusions and distilling complex analysis for non-technical audiences
• Experience in capturing and documenting requirements, understanding business impacts and tradeoffs
• Ability to build and maintain strong relationships with key stakeholders and partners

Are a Team Player

• Great team player who can be agile and flexible in fast-changing and undefined situations
• Adaptable to ever-changing work environments and routines, and willing to step in on another task if it’s outside of their planned workday
• Success depends on building rapport and credibility with multiple stakeholders across the organization

Are a Self Starter: 

• Approaches business problems with a sense of data-driven curiosity
• Ability to work effectively in an autonomous fashion, and willingness to enable the success of stakeholders
• Ability with managing multiple tasks under strict timelines with meticulous attention to detail
• Demonstrates a strong sense for doing the right thing for our customers

Benefits in the USA:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• Talkspace Online Therapy Membership
• Dedicated learning budget through Learnerbly
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

#LI-Remote

The post Senior Risk Data Analyst appeared first on Signifyd.

As the Associate Risk Analyst, you will have an opportunity to join a group of seasoned fraud experts and expand your knowledge of Fraud Fighting within the e-commerce space. Your curiosity, analytical mind, technical skills, and tenacious spirit will have a significant impact in our team’s ability to quickly respond to threats, outwit fraudsters, and help us advance payment risk decisioning to the next level.

The ideal candidate and future fraud fighter will:

• Have proven ability to make decisions with limited and conflicting information.
• Have strong data analysis and interpretation skills.
• Have strong critical thinking skills with advanced judgment capability.
• Have an ability to manage multiple assignments while working independently.
• Have strong communication & presentation skills. 
• Have flexibility to work weekends and holidays
• Be highly proficient in G-suite (Doc, Sheets, Slides) /Microsoft Office (Excel).
• Be fluent in English.

You will be learning more about:

• Identifying fraud patterns, trends and emerging threats. 
• Fraud attributes for a variety of verticals within the e-commerce industry.
• Fighting fraud in North America, Latam, EMEA, and APAC.
• Using sophisticated fraud prevention tools. 

Your day to day will include:

• Analyze large data sets to identify and extrapolate fraud trends & propose effective and refined solutions.  
• Monitor performance dashboards to look for anomalies. 
• Investigate high risk alerts.
• Produce analytical reports that provide actionable insights on fraud patterns.
• Identify ideas for new Machine Learning features or rules, working closely with Decision Science teams to improve model performance.
• Keep up to date on the latest fraud trends.

Desired skills but not required:

• Be working towards or completed a degree in Business Technology, Business Analytics, Financial Technology, Data Science.
• Be familiar with data analytics & end user software such as Looker or SQL.
• Some fraud prevention or payments space experience.

#LI-Remote

The post Associate Risk Analyst appeared first on Signifyd.

As the Associate Risk Analyst, you will have an opportunity to join a group of seasoned fraud experts and expand your knowledge of Fraud Fighting within the e-commerce space. Your curiosity, analytical mind, technical skills, and tenacious spirit will have a significant impact in our team’s ability to quickly respond to threats, outwit fraudsters, and help us advance payment risk decisioning to the next level.

The ideal candidate and future fraud fighter will:

• Have proven ability to make decisions with limited and conflicting information.
• Have strong data analysis and interpretation skills.
• Have strong critical thinking skills with advanced judgment capability.
• Have an ability to manage multiple assignments while working independently.
• Have strong communication & presentation skills. 
• Have flexibility to work weekends and holidays
• Be highly proficient in G-suite (Doc, Sheets, Slides) /Microsoft Office (Excel).
• Be fluent in English.

You will be learning more about:

• Identifying fraud patterns, trends and emerging threats. 
• Fraud attributes for a variety of verticals within the e-commerce industry.
• Fighting fraud in North America, Latam, EMEA, and APAC.
• Using sophisticated fraud prevention tools. 

Your day to day will include:

• Analyze large data sets to identify and extrapolate fraud trends & propose effective and refined solutions.  
• Monitor performance dashboards to look for anomalies. 
• Investigate high risk alerts.
• Produce analytical reports that provide actionable insights on fraud patterns.
• Identify ideas for new Machine Learning features or rules, working closely with Decision Science teams to improve model performance.
• Keep up to date on the latest fraud trends.

Desired skills but not required:

• Be working towards or completed a degree in Business Technology, Business Analytics, Financial Technology, Data Science. 
• Be familiar with data analytics & end user software such as Looker or SQL.
• Some fraud prevention or payments space experience.

#LI-Remote

The post Associate Risk Analyst appeared first on Signifyd.

As a Solutions Engineer you will play a critical role in assisting the Sales department to win new business, and designing solutions that the Implementations department can bring to production quickly. You will work with many inter-departmental groups to provide guidance and improve our tools and resources that lead to faster sales cycles, better products, and happier customers. 

Activities and Responsibilities:

• Proactively partner with the GTM team on deal strategy through discovery, problem finding and value proposition discussions.
• Prioritize and manage relationships with internal and external stakeholders on pre and post-sales processes to ensure a smooth transition for customers and partners.
• Lead technical discussions on solution integration, APIs, and eCommerce workflows 
• Respond to RFPs and Security Questionnaires.
• Demonstrate Signifyd products, capabilities, and value to prospects and customers.
• Develop and deliver training and educational assistance to prospects and customers.
• Conduct research and solve problems surrounding new solutions and unique integration scenarios.
• Document customer expectations and order flows to clearly outline the known current state and the desired future state.
• Work hand-in-hand with the Signifyd Implementation Services and Customer Success teams to provide the best possible on-boarding experience for customers.
• Lead proof-of-concept discussions and design to reinforce Signifyd’s position as the market leader.

Requirements and Qualifications:

• 5+ years of experience in a customer-facing technical position, ideally in SaaS 
• 3+ years of experience in customer-facing sales/pre-sales environments.
• Strong independent work ethic.
• Ability to analyze complex situations, develop associated action plans and lead peers towards achieving key objectives.
• Creative, resourceful, detail-oriented, and highly organized.
• Excellent presentation skills virtually and in-person.
• Excellent communication skills (listening, speaking, writing, editing, follow-through, follow-up, etc.).
• Strong technology tool skills (Slack, Looker, Excel, Google Suite, LucidChart, Confluence, Salesforce.com, etc.).
• Experience working with JSON and APIs.  
• Strong project management skills (coordinating, project leading, resource management, delegation, follow-through, etc.).
• Enjoy/Willingness to travel (up to 20%).
• Passion for customer service.
• Passion for new technology.
• Background in eCommerce, financial/payment systems, fraud mitigation and/or data science is a plus.
• Experience with Python, JavaScript, SQL and/or other web, programming, scripting tools is a plus. 

Benefits in our US offices:

• 4-day workweek
• Discretionary Time Off Policy (Unlimited!)
• 401K Match
• Stock Options
• Annual Performance Bonus or Commissions
• Paid Parental Leave (12 weeks)
• On-Demand Therapy for all employees & their dependents
• Dedicated learning budget through Learnerbly
• Health Insurance
• Dental Insurance
• Vision Insurance
• Flexible Spending Account (FSA)
• Short Term and Long Term Disability Insurance
• Life Insurance
• Company Social Events
• Signifyd Swag

We want to provide an inclusive interview experience for all, including people with disabilities. We are happy to provide reasonable accommodations to candidates in need of individualized support during the hiring process.

#LI-Remote

The post Enterprise Solutions Engineer appeared first on Signifyd.